Frequent Questions

If the death occurs at home or unexpectedly, contact emergency services first. If it occurs in a hospital or care facility, staff there will guide you through the next steps. When you're ready, call us, and we'll take care of everything else, including transportation and paperwork. You don't need to have any plans in place before calling.

Absolutely. Many families hold a full visitation, memorial service, or celebration of life even when choosing cremation. The service can take place before or after cremation, at our facility, a place of worship, or a meaningful location of your choosing. We'll help you design something that honors who your loved one was.

Most families arrange services within 3–7 days, though this varies based on personal, cultural, and logistical factors. We'll work with your timeline. If family members need to travel from out of town, we can accommodate a longer window. There's no pressure to rush; our role is to support you at your pace.

Costs vary depending on the services, merchandise, and cemetery fees involved. We're required by law to provide a General Price List, which we're happy to share at any time, by phone, in person, or by e-mail. We believe in transparent, honest pricing with no surprises. Our team will walk you through every cost before you make any decisions.

In many cases, yes. We can help you assign a life insurance policy directly to us to cover costs, meaning you won't need to pay out of pocket and wait for reimbursement. Bring any policy documents when you meet with us, and we'll help you understand your options.

Pre-planning is one of the most thoughtful gifts you can give your family. It removes the burden of difficult decisions during an already painful time, ensures your wishes are honored, and can lock in today's prices for future services. Many people find it brings real peace of mind, not just for themselves but also for those they love.

Not necessarily. You can document your wishes without any financial commitment; simply having your preferences on record is a meaningful step. Pre-paying, or "pre-funding," is an optional step that freezes costs and can be set up through a trust or insurance product. We'll explain the difference and help you choose what makes sense for your situation.

Pre-plans are generally portable and flexible. If you relocate, most pre-funded plans can be transferred to a funeral home in your new area. You can also update your wishes at any time. We'll make sure you understand the terms of any plan before you commit to anything.

Our staff is available 24 hours a day, 7 days a week; there's no question too small.